Possible Homeowner Questions
-
Borrowers may access their account online through Servicing Digital. Initial setup of User ID and Password is required prior to completing a payment online for the first time. Borrowers may establish a monthly draft OR make a one-time online payment.
-
Hand Delivery: 7460 Halcyon Pointe Drive, Suite 200 Montgomery, AL 36117 (open Monday-Friday, 8 a.m.-5 p.m. CT)
U.S. Mail:
ServiSolutions, P.O. Box 748220, Atlanta, Georgia 30374-8220
Western Union: Code name: SERVISOLUTIONS (Western Union fees will apply)
Automatic Draft: FREE
One-Time Online Payment: FREE
Automated Pay-By-Phone: FREE
Agent Assisted Pay-By-Phone: FREE
-
ServiSolutions will provide monthly statements to the borrowers.
-
Email, fax, or mail the notice to Customer Service. Emails can be sent to [email protected]. The fax number is 334-271-3104.
BankServ Product Questions
-
ServiSolutions’ BankServ product is available to eligible Alabama banks.
-
Through our Lender Online secure website at Lender Online. Access is granted upon execution of the Servicing Agreement, and webinar training is provided.
-
No original documents should be submitted to ServiSolutions. Only copies should be submitted to ServiSolutions. The originating lender is responsible for maintaining originals based on regulatory requirements.
-
No. Participating community banks are responsible for calculating the initial escrow amounts.
-
All community bank reports will be delivered to the community banks through the ServiSolutions secure email.
-
Community banks are required to establish a designated bank account and execute the Authorization to Credit/Debit Bank Account Form to allow funds to be remitted to the community bank by ACH. Payment remittance will be sent to the community bank on the business day following the 10th and 25th of each month. If the dates are on a weekend or a ServiSolutions recognized holiday, remittances will be made the following business day.