Lenders

Lender FAQs

Origination

  • No. Participating originators are responsible for calculating the initial escrow amounts.

  • Funding summaries will be provided via email on Mondays and Wednesdays prior to the issuance of the wire. 

  • Originators are required to establish a designated bank account and execute the Funding Authorization Form for funds to be remitted to the originator or to the applicable warehouse lender per bailee letter instructions.

  • ServiSolutions
    Final Documents
    7460 Halcyon Pointe Drive, Suite 200
    Montgomery, AL 36117 

  • ServiSolutions, a division of the Alabama Housing Finance Authority
    ISAOA ATIMA
    P.O. Box 242967
    Montgomery, AL 36124-2967

  • 1002536   

  • Yes. Please refer to the Program Documents pertinent to each HFA found in the menu on the left hand side of the page. 

  • All closed loans are uploaded to ServiSolutions through Lender Online located at https://lenders.ahfa.com/. Lenders should contact their HFA for upload instructions for the HFAs required documents. 

  • The original note(s) should be overnighted to ServiSolutions once the file has been electronically submitted. Lenders should follow the Final Document Transmittal to submit original final documents. The original note(s) and final documents should be mailed to ServiSolutions at 7460 Halcyon Pointe Drive, Suite 200, Montgomery, AL 36117.

  • Lenders are responsible for obtaining the MIC within 120 days of closing.

  • The originating lender submits upfront funds to pay MI/PMI. After an escrow account is established, the servicer is responsible for monthly escrow payments.

Possible Homeowner Questions

  • ServiSolutions will provide monthly statements to the borrowers.  

  • Borrowers may access their account online through Servicing Digital. Initial setup of User ID and Password is required prior to completing a payment online for the first time. Borrowers may establish a monthly draft OR make a one-time online payment. 

    • Self-Service Drop Box: 7460 Halcyon Pointe Dr., Suite 200, Montgomery, AL 36117 (open Monday-Friday,  8 a.m.-5 p.m. CT)

    • U.S. Mail:

      • Arkansas and Missouri customers: ServiSolutions, P.O. Box 674154 , Dallas, TX 75267-4154

      • Customers in all other states: ServiSolutions, P.O. Box 748220, Atlanta, GA 30374-8220

    • Western Union: Code name: SERVISOLUTIONS (Western Union fees will apply)

    • Automatic Draft: FREE

    • One-time Online Payment: FREE

    • Automated Pay-By-Phone: FREE

    • Agent Assisted Pay-By-Phone: FREE