Introducing Glance: A Faster, Easier Way to Support Our Borrowers

ServiSolutions is excited to introduce a new support tool called Glance, designed to make helping our borrowers easier, faster, and more intuitive. With Glance, our team can securely view your account and navigate alongside you in real time.

This new tool allows our representatives to instantly see your screen within your mortgage account and guide you step‑by‑step through whatever you need, whether that’s locating payment history, setting up auto‑draft, uploading documents, or understanding account details. By browsing together, we can reduce call times, eliminate confusion, and provide clearer, more confident support.

You don't have to download or install anything to benefit from this new service. Simply call ServiSolutions as you normally would with your questions or concerns. If using the Glance tool will help us help you, we will ask for permission through a four-digit code to view your screen. That way we'll be seeing exactly what you're seeing and can point you exactly where to go for the answers you need.

Glance is part of our continued effort to improve your experience by offering tools that are user‑friendly and efficient. Early feedback has already shown how helpful it is for borrowers who may feel overwhelmed while navigating online systems or aren’t sure where to find certain information. With this new platform, our team can meet you where you are and walk with you through the process, making each interaction smoother and more personalized.